Kevin is an accomplished Customer Experience and Success Leader, dedicated to helping companies establish sustainable and profitable customer success practices. His expertise lies in driving customer outcomes, while ensuring businesses experience increased product adoption, enhanced customer health, and improved revenue retention and growth.
With a sharp focus on customer experience, lifetime value (LTV), retention, and revenue expansion, Kevin excels at aligning Ideal Customer Profiles with tailored solutions, developing scalable user training programs, refining playbooks, and cultivating a referenceable client community. Kevin is currently seeking full-time, permanent roles, freelance projects, long-term contracts, or consulting opportunities. He is open to hybrid work arrangements.
Reach out to learn more about how Kevin can make a lasting impact on your organization!